Emergency Situations with 24/7 Phone Support Available
Groundwater intrusion/flooding
Sewer overflow
(cannot be cleared with bucket /towels or contained in tub/toilet)
Uncontainable leak
(Anything that doesn’t flow down a drain or cannot be temporarily contained within a bucket or towels)
Fire/sparks/smoke/gas smell
Call 911 for any active situation that poses danger to yourself or others
High Priority Situations with Extended Hour Phone Support Available
Total loss of power or water (non-utility-outage-related)
Inoperative central air conditioning (85°+ inside the home)
We do not offer repair support for window units
Inoperative central heating or radiant heating (Less than 55° inside the home)
We do not offer repair support for space heaters
No access to at least one functioning toilet.
