How Do I Request Maintance

Emergency Situations with 24/7 Phone Support Available

• Groundwater intrusion/flooding
  

• Sewer overflow
  

  • (cannot be cleared with bucket /towels or contained in tub/toilet)
    

• Uncontainable leak
  

  • (Anything that doesn’t flow down a drain or cannot be temporarily contained within a bucket or towels)
    

• Fire/sparks/smoke/gas smell
  

  • Call 911 for any active situation that poses danger to yourself or others
    

High Priority Situations with Extended Hour Phone Support Available

• Total loss of power or water (non-utility-outage-related)
  

• Inoperative central air conditioning (85°+ inside the home)
  

  • We do not offer repair support for window units
    

• Inoperative central heating or radiant heating (Less than 55° inside the home)
  

  • We do not offer repair support for space heaters
    

• No access to at least one functioning toilet.